Terms and conditions of our website

1.0 Introduction

1.1 Please read these terms and conditions carefully before using the website operated by The National Housing Federation; (Federation); (our); (we); or (us) (Company Registration Number 302132) (VAT Registration Number 830 7390 35). In particular, we draw your attention to clauses 8 (Applicability of online materials) and 12 (Liability). By clicking on the “I accept” button at the bottom of these terms and conditions and accessing and using our website you agree to be legally bound by these terms and conditions (as they may be modified and posted on our website from time to time).

1.2 If you do not wish to be bound by these terms and conditions then you may not use our website.

2.0 Nature of our website

2.1 Our website is a place for you to view information, log into member only areas and select and order conferences, training courses and publications. Our website describes these all in more detail.

(Please note that our website is available only to individuals that can form legally binding contracts under applicable law. Although the contents of our website are aimed at users of all ages) you must be over eighteen to purchase products and services, using the payment method displayed on our website. If you do not qualify please leave our website now.

3.0 Buying products and services on our website

3.1 To order a product you will need to follow the ordering procedures set out on our order pages. Details of our prices for the Products, and the procedures for payment and delivery are displayed on our website.

3.2 Any times or dates stated on our website for delivery are estimates only. The National Housing Federation will make all reasonable effort to deliver goods within the time specified, but does not accept liability for any failure to deliver within that time.

3.3 You must pay by credit or debit card at the time of order. The price of any Product is the price in force at the date and time of your order. We may change the price of any Product before you place an order. We try to ensure that our prices displayed on our website are accurate but the price on your order will need to be validated by us as part of the acceptance procedure (see clause 3.4 below). We will inform you if a Product’s correct price is higher than that stated in your order and you may cancel the order and decide whether or not to order the product at the correct price. The prices are exclusive of delivery costs and applicable taxes until final checkout.

3.4 The National Housing Federation is entitled to refuse any order placed by you. If your order is accepted, we will confirm acceptance to you by online electronic means (‘Confirmation’) to the email address you have given us on registration or on ordering. The order will then be fulfilled by the date set out in the Confirmation or, if the Confirmation does not contain such a date, within thirty [30] days.


3.5 You undertake that all details you provide to us for the purpose of purchasing goods or services which may be offered by us on our website will be correct, that the credit or debit card, which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any goods or services. We reserve the right to obtain validation of your credit or debit card details [for verification of the authenticity and ownership of] before providing you with any goods or services.

4.0 Returns and Cancellations

4.1 You may return any Products you have purchased within fourteen [14] working days of delivery for any reason (including if you simply change your mind). To do so you must notify us in writing or other durable medium. (including email) within those fourteen [14] working days. You will then be entitled to a refund from The National Housing Federation, which will be paid as soon as possible, but in any event within thirty [30] days. You must arrange for and pay the costs of returning the Products to The Federation – on request, we will collect the Products from you, but the cost of this will be charged to you and we may deduct this from the refund. While in your possession, you must keep any Products you intend to return to us in good condition or you may be liable for any damage.

4.2 If:

(i) the Product delivered is not what you ordered (including any Substitute Products), or does not correspond with its description
(ii) the Product delivered is not of a satisfactory quality ; or

(iii) the Product is not fit for any other purpose for which you have bought it and you notified The National Housing Federation of this purpose before purchase, and The National Housing Federation has not informed you that the Product is not fit for that purpose.

4.3 The National Housing Federation will, at its option, deliver to you a replacement Product or refund to you the price paid and your reasonable costs of returning the Products.

4.4 If you book a delegate place on a conference or training course and subsequently change your mind there will be an administrative charge as detailed in the booking conditions. Cancellations with the last ten working days before any event result in the full fee being payable.

4.5 Speakers and/or sessions may alter from the original programme. The Federation does not warranty their availability and is not liable for any direct or indirect costs flowing from the alteration.
(i) Where we substitute speakers or are forced to cancel sessions no refund is available

4.6 If you have any complaints, you should direct them to us via email at bss@housing.org.uk or by post at Lion Court, 25 Procter Street, London, WC1V 6NY.

5.0 Modifications to website

5.1 We reserve the right to make changes or corrections, alter, suspend or discontinue any aspect of our website or the content or services available through it, including your access to it. Unless explicitly stated to the contrary, any new features including new contact and/or the sale of new products shall be subject to these terms and conditions.

5.2 Please note that [although we try to ensure that the content of our website is accurate, it] [our website] may contain typographical errors or other inaccuracies.

6.0 Information you provide to us

6.1 Data Protection and Privacy

6.1 The National Housing Federation recognises that privacy is important to the individual and is committed to protecting the privacy and confidentiality of the users to its website. The National Housing Federation is registered with the Information Commissioner under the Data Protection Act 1998, and committed to protecting individuals’ online privacy.
Because we are committed to an individuals’ privacy, any personal data we may request will be kept confidential, entered into a single membership database and processed in accordance with the requirements of the Data Protection Act 1998 once it reaches the Federations servers.
6.1.2 Any personal information provided by an individual to the National Housing Federation, either through registration or use of the website will only be used for the following purposes by the National Housing Federation:
updating and enhancing membership records and those of other related National Housing Federation activities;
defining areas of interest for the individual by improving the website to meet users’ habits and requirements through the compiling of information relating to their movements across the website;
advising individuals of other products and services that may be of interest, this includes the Affinity Partnership programme.
Any personal information received from an individual will be retained by us and not sold, transferred or otherwise disclosed to any third party, unless such disclosure is required by law or other court order. An individual will also have the right to remove themselves from any mailing list at any time.
6.1.3 Some of the web pages on the site make use of cookies. By registering with this website, an individual is consenting to the terms and conditions herein and to the National Housing Federation processing personal data for the purposes as set out above.
6.1.4 This data protection and privacy policy statement relates solely to the information provided by an individual on this website. This information includes registration details, any additional information submitted during the course of using the website, and the information gathered by the National Housing Federation whilst tracking an individual’s movements across the website.
6.1.5 When registering for online services individuals will be requested to enter certain personal information and to choose a password for subsequent access to these services. The services and information available to an individual will be governed by the relationship between the individual and the National Housing Federation.
6.1.6 This privacy policy is not intended to, and does not create any contractual or other legal rights.
Our privacy policy is compliant with the Data Protection Act 1998 and the National Housing Federation is entered in the Data Protection Register located under www.ico.gov.uk

6.2 The following applies to any information you provide to us, for example during any registration or ordering process.

(i) you authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name and address, to the extent reasonably necessary to provide the services which are available through our website by us, our partners, successors (including the purchaser of the whole or part of our business), associates, sub-contractors or other third parties (together our ‘Partner Companies’). These Partner Companies may be located in countries outside the European Economic Area that do not have laws to protect your information. Details of the companies and countries involved in your case will be provided on request. If you would like to request such information or review or modify any part of your personal information then you should email us at webmaster@housing.org.uk.

(ii) If you obtain or choose to buy Products through our website then we may collect information about your buying behaviour and if you send us personal correspondence such as emails or letters (or post reviews or other messages on the bulletin boards or in the chat areas) then we may collect this information into a file specific to you (together, the various purposes set out in this paragraph and in our privacy policy shall be known as ‘the Purposes’). All such information collected by us shall be referred to in these terms and conditions as ‘Personal Information’.

(iii) You must ensure that the Personal Information you provide is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, address and other requested details. For more information about how we deal with your Personal Information please read our privacy policy.

6.3 By accepting these terms and conditions, you agree to the processing and disclosure of the Personal Information for the Purposes. If you would like to review or modify any part of your Personal Information then you should email us a webmaster@housing.org.uk

6.4 In addition, the following also applies to all messages, emails, bulletin boards postings, ideas, suggestions, concepts or other material submitted by you to us (‘Content’):

(i) you must own or have the right to submit Content for publication on our website and all Content submitted by you must be legal, honest, decent and truthful and comply with all applicable laws, Regulations, standards and/or codes of practice;

(ii) you must ensure that all Content submitted to us does not infringe the copyright, design, privacy, publicity, data protection, trade mark or any other rights of any third party, nor be obscene, abusive, threatening, libellous or defamatory of any person or be otherwise unlawful;

(iii) you must ensure that the Content does not advertise or other-wise solicit for funds or is a solicitation for goods or services; and

(iv) We have the right to monitor Content and may edit, reject or remove Content if we believe it does not comply with the above and, in particular, we reserve the right to block incoming emails and other Content if we believe that their content is or may be inappropriate or otherwise does not comply with the above.

6.5 You grant us a non-exclusive, irrevocable, royalty free, worldwide licence to publish all Content that you submit to us except any portion of the Content that is Personal Information, You have sole responsibility for the Content which you submit to us and you shall indemnify and shall keep us fully and effectively indemnified on demand from and against all actions, claims, losses, liability, proceedings, damages, costs, expenses, loss of business, loss of profits, business interruption and other pecuniary or consequential loss (including legal costs and expenses) suffered or incurred by us and arising directly or indirectly out of the publication of Content submitted by you to us.

6.6 You warrant and undertake that you will not use our website for any purpose that is illegal prohibited by these terms and conditions, including without limitation the posting or transmitting of any libellous, defamatory, inflammatory or obscene material. If you breach these terms and conditions then your permission to use this website terminates immediately without the necessity of any notice being given to you.

7.0 Security

7.1 You are solely responsible in all respects for all use of and for protecting the confidentiality of any username, email verification and password that may be given to you or selected by you for use on our website. You may not share these with or transfer them to any third parties. You must notify The National Housing Federation immediately of any unauthorised use of them or any other breach of security regarding our website that comes to your attention.

8.0 Applicability of online materials

8.1 Unless otherwise specified all content and materials published on our website are presented solely for your private, personal and non-commercial use.

8.2 Our website is controlled and operated by us from our offices in England. Where content published on the website is supplied by third parties, you understand that we do not control or endorse such content in any way. All content which is offered by third parties that are not affiliated with or otherwise connected with us, is published in good faith but we do not (to the extent permitted by applicable law) accept responsibility for the accuracy or otherwise of such content (whether published on or offline) and the use of such content, except for content which relates directly to Products you purchase. You assume total responsibility and risk for your use of our website and use of all information contained within it.

8.3 We have used our best endeavours to ensure that our website complies with UK laws. However, we make no representations that the materials on our website are appropriate or available for use in locations outside the UK. Those who visit our website from other locations do so on their own imitative and are responsible for compliance with all applicable laws. If use of our website and/or viewing to it, or use of any material or content on our website or services, or products offered through our website are contrary to or infringe any applicable law in your jurisdiction(s), you are not authorised to view or use our website and you must exit immediately.

8.4 The National Housing Federation makes no representations and gives no warranties, express or implied that making the Products available in any particular jurisdiction outside the UK is permitted under any applicable non-UK laws or Regulations. Accordingly, if making the Products or any part available in your jurisdiction or to you (by reason of nationality, residence or otherwise) is prohibited, those Products are not offered for sale to you. You accept that if you are resident outside the UK, you must satisfy yourself that you are lawfully able to purchase the Products. The National Housing Federation accepts no liability, to the extent permitted by applicable laws, for any costs, losses or damages resulting from or related to the purchase or attempted purchase of the Products by persons in jurisdiction outside the UK or who are nominees of or trustees for citizens, residents or nationals of other countries.

9.0 Copyright and monitoring

9.1 The contents of our website are protected by international copyright laws and other intellectual property rights. The owner of these rights is The National Housing Federation, its affiliates or other third party licensors. All product and company names and logos mentioned in our website are the trade marks, service marks or trading names of their respective owners, including us. You may download material from our website for the sole purpose of placing an order with The National Housing Federation or using our website as a shopping resource. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our website including but not limited to text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so, for example in order to complete any test or questionnaire.

10.0 Linked sites

10.1 The National Housing Federation makes no representations whatsoever about any other websites which you may access through our website or which may link to our website. When you access any other website you understand that it is independent from the National Housing Federation and that we have no control over the content or availability of that website. In addition, a link to any other website does not mean that the National Housing Federation endorses or accepts any responsibility for the content, or the use of, such a website and the National Housing Federation shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other website or resource. Any concerns regarding any external link should be directed to its website administrator or web master.

11.0 Availability of our website

11.1 We will try to make our website available but cannot guarantee that our website will operate continuously or without interruptions or is error free and can accept no liability for its unavailability. You must not attempt to interfere with the proper working of our website and, in particular, you must not attempt to circumvent security, tamper with, hack into, and otherwise disrupt any computer system, server, website, router or any other Internet connected device.

12.0 Liability

12.1 We promise that for any Product you purchase from our website:

(i) we have the right to sell the Product to you

(ii) the Product will correspond with the description we have given to you

(iii) the Product will be of satisfactory quality

(iv) we also promise that any service we provide to you will be provided with reasonable skill and care

(v) we exclude all other express or implied terms, conditions, warranties, representations or endorsements whatsoever with regard to any products (including without limitation the Products), our website or any information or service provided our website.

(vi) we will do out best to ensure that all materials and information published on our website are accurate, but please note that all content, materials and information on our website are provided on an ‘as is’ basis and you assume total responsibility and risk for your use of our website and use of all information contained within it.

12.2 We accept no liability for any indirect or consequential loss or damage, or for any direct or indirect loss of data, profit, revenue or business in each case, however caused, even if foreseeable. In circumstances where you suffer loss or damage arising out of or in connection with the viewing, use or performance of our website or its contents other than as a direct result of purchasing Products (which shall be subject to the exclusions and limitation of liability-y set out in these terms and conditions)], we accept no liability for this loss or damage (except where we have been negligent) whether due to inaccuracy, error, omission or any other cause and whether on the part of the National Housing Federation or our servants, agents or any other cause and whether on the part of the National Housing Federation or our servants, agents or any other person or entity.

12.3 If we are liable to you for any reason, our liability will be limited to the amount paid by you for the Product concerned. This limit does not apply to any liability we may have for death or personal injury resulting from our negligence or for our fraudulent misrepresentation.

12.4 You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our website and is compatible with our website. You also understand that we cannot and do not guarantee or warrant that any material available for downloading from our website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.

12.5 The limitations and exclusions in this clause do not affect your non-excludable statutory rights and only apply to the extent permitted by applicable law.

13.0 General

13.1 We may, but you may not, assign any rights and/or transfer, sub-contract or delegate any obligations under these terms and conditions, and/or charge or deal in any other manner with these terms and conditions or any of our respective rights or obligations. Any purported assignment, transfer, sub-contracting, delegation, charging or dealing in contravention of this clause 13.1 shall be ineffective. These terms and conditions are personal to you and are entered into by you for your own benefit and not for the benefit of any third party.

13.2 We may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by that version. You must check the terms and conditions on the website regularly.

13.3 These terms and conditions together with the privacy policy, any order form and payment method instructions, if any, are the whole agreement between you and the National Housing Federation. You acknowledge that you have not entered into this agreement in reliance upon any statement, warranty or representation made by the National Housing Federation or any other person and you irrevocably and unconditionally waive any rights to claim damages and/or rescind these terms and conditions by reason of any misrepresentation (other than a fraudulent misrepresentation) that is not contained in the terms and conditions, privacy policy order form and payment method instructions.

13.4 If any provision or term of these terms and conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be divisible from the other terms and conditions and shall be deemed to be deleted from them.

These terms and conditions and your use of our website are governed by English law and you submit to the non-exclusive jurisdiction of the English court.

13.6 Except in respect of a payment obligation, neither you nor the National Housing Federation will be held liable for any failure to perform any obligation to the other due to causes beyond your or the National Housing Federation’s respective reasonable control.

13.7 Failure or delay by either party enforcing an obligation or exercising a right under these terms and conditions does not constitute a waiver of that obligation or right.

13.8 These terms and conditions do not confer any rights on any person or party (other than you and/or us) pursuant to the Contracts (Rights of Third Parties) Act 1999.]

14.0 Notices

14.1 All notices shall be given:

To us via email at webmaster@housing.org.uk or by post at Lion Court, 25 Proctor Street, London, WC1V 6NY; or

To you at either the email or postal address you provide during any ordering process.

Notice will be deemed received when an email is received in full (or else on the next business day if it is received on a weekend or a public holiday in the place of receipt) or three [3] days after the date of posting.

15.0 Replacement

15.1 These terms and conditions replace all other terms and conditions previously applicable to the use of our website and/or sale of the Products.

15.2 By using our website you agree to these terms and conditions in their entirety. If you do not agree please leave this website immediately.